Leadership Stories
The stories behind my work, my teams, and my impact. The case studies below cover my digital product and operational journey over the last ten years, from my latest role as Director of Design Practice service at Capital One, focused on operational value, to my time as Director of Product Design at ooVoo, redefining connections by bringing families and close friends closer through interactive video shared experiences and innovative tools that enabled deeper, more meaningful connections.
Elevating Design Quality at Capital One
At Capital One, I established a design team while also implementing a strategic vision and strategy for Capital One’s Commercial Design org to elevate design quality, improve efficiency, and enhance user experiences. These efforts have laid a solid foundation for continued design excellence within the organization.
Role: Sr. Design Manager, Experience Quality
Transforming a Video Pioneer in a Crowded Market
As the Director of Product Design at ooVoo, I led a shift to focus on what users truly needed beyond video calls. I built a talented, collaborative design team across three countries and fostered a culture of creativity and user-focused problem-solving. Together, we redefined how ooVoo could better connect with and serve its users.
Role: Director, UX Design
Evaluation of Human-Centered Design Practices to Achieve Customer Centricity
I assumed leadership of the Design Practice Service under the research and Design Operations org at Capital One, focusing on improving Human-Centered Design (HCD) processes, user experience (UX) quality, and design best practices. This aimed to strengthen Experience Design's ability to set and maintain high standards for design and collaboration across disciplines, particularly by integrating HCD more effectively.
Role: Director, Research & Design Operations
Unifying Capital One’s Enterprise Design System
Capital One’s design teams were struggling due to inconsistent design systems across different business units. This was causing problems with efficiency and overall design quality. As a lead on the advisory group, I was tasked with unifying these disparate teams towards a centralized design system strategy.
Role: Director, Research & Design Operations
(Case Study Coming Soon)